Return & Refund Policy
Thanks for purchasing our product from our website https://www.vitavida-naturals.com.
We offer FREE SHIPPING on all orders above $75.
We offered a 30 days return policy to our customers (unopened). If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange of our supplement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Returns Nedd To Meet All Of The Following Conditions:
- Returns have to be sent via registered mail
- Delivered items aren’t defective, wrong items and faulty.
- All items have to be in their original packaging and well packed for shipping
- A print-out of the invoice must be included
- Any item that does not meet the conditions above will not be refunded or exchanged.
- It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Please do not send your purchase back to us unless we authorise you to do so.
Customer should email us at email@example.com for return address, and to inform us of which products are returned, and the parcel tracking number and details in order for us to process it.
It is recommended that you seek the opinion of a qualified doctor for any symptoms, concerns, illness or disease you have before using any of the supplements purchased from the site.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (within a week or banking time)
We may collect information about you directly from you, as well as automatically through your use of our Site or Services.
Information We Collect Directly from You: Certain areas and features of our Site and Services require product purchase. For the purpose of the purchase, you will provide your name, email address, delivery address, payment details, and IP address.
Information We Collect Automatically: We may automatically collect the following information about your use of our Site via some software analytics including the length of time you visit our Site and your movement through our Site.
We may also collect the following information: device ID; location and language information.We make it a priority to get your order shipped as soon as possible. We process orders once it’s placed and we will ship them out immediately. Unfortunately we are unable to cancel in our system, once your order arrives, you may return it. We will received the return and process a refund within 14 business days
Exchanges (If Applicable)
We only exchange items if they are the wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at firstname.lastname@example.org with details of the product and the defect.
If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.